The amount we collect from you will be refunded if any of your single issues have not been resolved in the first week of the subscription. If there are multiple resolved issues, however, the subscription charges will be refunded after a deduction of a one-time support charge ($99.99). The amount of the deduction will be decided on the sole discretion of the company and is decided on a case to case basis. The minimum amount of deduction can also be revised anytime. We don’t keep your credit card information and your card will not be charged without your acknowledgment and authorization. We are very proud of the technical expertise of our employees and will endeavor to do everything we can to resolve the technical problems that are preventing you from getting the most out of your equipment. We are here at your service. Our refund policy is very simple. When our technicians have completed their work on your device(s) the call will be transferred to a customer service representative. You will be asked if the work that has been performed on your device(s) is satisfactory and that the device(s) are performing satisfactorily. If your answer is no, we will offer to refund the full amount you were charged or the opportunity to keep working to resolve the issue to your satisfaction at that time or at a later time convenient for you. The choice would be entirely yours. If the answer is yes (you are satisfied with the work done) we will warranty our work for seven days. If the same issue re-surfaces within the next seven days we will work to fix it at no additional charge to you. If we cannot fix the issue we will refund the full amount you were charged. You are entitled to a refund only if you contact us within the seven day period and we are unable to fix the issue.
No refunds would be given after the seven day period or if you do not contact us within the seven day period upon the re-occurrence of the problem.
We always there to support you in any way we can, if you are dissatisfied with our service we would like to know that. You can contact our customer service center 24×7 at 1-844-342-2802